Resource
Model
Resource Model
Development
The Fund was fortunate to attract a variety of skills which were able to flexibly work in different areas. Pillars were led by people with expertise in their respective fields and/or supported by technical review panels drawn from subject matters experts who brought a diversity of experience. The Fund was managed by a strong leadership team, overseen by an independent, highly respected board.
Right from the beginning everyone involved with the Fund leaned on their own networks for partners and volunteers. Nomkhita Nqweni was appointed as the Fund’s interim CEO. ENS provided legal, contracting and tax advisory services. In the initial phase EY committed a staff of about 35 people to run the back offices: it hosted and ran most of the technology, finance, and internal communications. Old Mutual Limited provided fund administration support, and John Hunt, global creative director of international advertising agency TBWA, assisted with developing a brand identity and a communications strategy at the Fund’s inception that would provide a consistent message and story.
EOH Holdings, a large provider of technology services, provided technical support and helped set up a website in the first few days, and global auditors, PricewaterhouseCoopers (PWC), committed to auditing the Fund. Paul Bondi who was CEO of Rothschild headed up the fundraising arm of the Fund, Nic Kohler who was CEO of Hollard took on the role of COO, and Nicola Galombik, who was an executive director of Yellowwoods at the time, headed up the disbursements section of the Fund. She brought in Tshikululu Social Investments as a partner. With their deep understanding of what actions would reach people at grassroots level, Tshikululu helped build the Fund’s impact strategy and framework in time for the first board meeting on 9 April 2020. In order to populate the three pillars: Dr Jonathan Broomberg, CEO of Discovery Health initially headed up the health pillar, followed by Heather Sherwin, Health and Impact Director at ELMA, and then led by Dr Gugu Ngubane from 2021. Thandeka Ncube initially headed up the Humanitarian Pillar. Thereafter, Wendy Tlou who had extensive experience in communications and marketing strategies took over the Behaviour Change and Communications pillar and was later requested to also head up the Humanitarian Pillar.
The Fund was fortunate in that it was initially able to attract a large number of volunteers and secondees from a variety of companies. As the Fund continued many returned to their jobs and the staffing consisted mainly of secondees resources were made up by a number of resources from National Business Initiative (NBI). These resources included people from various backgrounds who wanted to support the country in the fight against the pandemic. At one point there were over 200 people working pro bono or on a volunteer bases for the Fund.
The below image provides a view of resources within the Fund (note: this view was developed at a point in time and may not include key resources that had already left the Fund):
One of the things that made the Fund unique initially was the degree of volunteering and commitment from the most senior people in the country and the best resources. This was likely due to the magnitude of the threat and impact of the pandemic, and because the economy came to a standstill leaving people with a lot of time on their hands.
The presence of a highly reputable Board and Executive Management team was essential to make the Fund attractive for pro bono volunteers.
Building a culture where everyone internally is able to contribute in any space, whilst ensuring that there are clear accountabilities, roles and responsibilities is important. In an ever-changing environment these need to be formally updated as changes occur. It is also important to clarify roles and responsibilities of partners right from the inception of projects.
A deliberate approach is necessary to determine the nature of projects to be implemented to inform the structure of the organisation and therefore ensure resourcing is adequately allocated for activities that will be undertaken internally vs. activities that will be outsourced. This should be done on an organisational basis and per contract to assess the adequacy of existing arrangements. The Fund could possibly have outsourced more of its activities to further leverage established processes, systems, and resources. It is important to balance outsourcing with ensuring that there will be no negative tax implications for the PBO status of the Fund in terms of the contracting framework and/or the nature of the partnering organisation.
A deliberate approach should be taken to formalise people practices, including appropriate policies in respect of wellbeing and reward. Fit for purpose NPO reward practices should be implemented that recognise the needs and sacrifices of staff whilst maintaining costs in line with donor expectations. A performance management framework is invaluable to managing and rewarding staff, and should be set up upfront.
Devise formal bring-your-own-device policies which include strategies where devices fail and cannot be replaced, setting out risk assessments, as well as determining the appropriate security policies to ensure the Fund’s Intellectual Property is protected and aligned to cyber security and data protection requirements. The Fund acknowledged that ownership of assets by a short-term response fund is not appropriate and therefore decided to support more junior staff to access reliable devices when theirs proved unreliable.
Determine what the shortest period is that a resource can volunteer to support the Fund. It is important to have standardised processes for induction and off-boarding. A high staff turnover rate requires more time to onboard and get resources up to speed with the Fund’s processes, mandate, and ethos, and when not well managed can lead to loss of information.