General Queries

For any general information on the Solidarity Fund:



0860 001 001

The Solidarity Fund has been created as a platform for all South Africans, from the public and private sectors, civil society, as well as the general public, to unite the nation in our response to the COVID-19 crisis.

The Fund is designed as a rapid response vehicle that aims to support the various government and non-governmental organisations (NGOs) in prevention, detection, medical and humanitarian support. Should you require help from programmes dealing with the social and economic impact of the virus, we have listed some of the contact details and useful links below.

For further information, visit the official SA Coronavirus portal.

For a detailed report on the Fund’s Food Relief Programme click here.

The Solidarity Fund is available to accept numerous methods of payment, including online credit card payments, direct EFTs with your respective banks (all major banks have the Solidarity Fund set up as an approved or predefined beneficiary) and through our network of fundraising partners. We also have a foreign currency account to facilitate donations from overseas. Visit our donate page here.

Individuals wishing to volunteer their services, or offer in-kind donations, should get in touch with any of the NGOs and other organisations doing incredible work to support our most vulnerable communities.

Visit our volunteer section on the donate page, for an updated list of growing initiatives you can support.

Companies wishing to offer products or services to help mitigate the impact of the pandemic should register on the Business for SA website here.

To find out more about the tax incentives and implications around your contribution, head to our Section 18A

I need help

Temporary Employer-Employee Relief Scheme


Support to Business

0860 663 7867

Support to SMME's in Distress

0860 663 7867

Gender-based Violence Command Centre

0800 428 428
*120* 7867# (free for mobile)

National Crisis Line

0861 322 322

Official Call Centre

0800 029 999

The Solidarity Fund's food intervention is intended to provide short-term food relief and augment the efforts of government and non-governmental organisations (NGO).

The Fund partners with a range of organisations which distribute food parcels through their established networks.

The Fund does not consider individual requests for assistance.

Please contact your local NGO or community-based organisation for assistance or use the following government portals:

Corona Crisis Food Parcels or Social Relief Distress

If your employer has registered for UIF before 15 March 2020, the company will be eligible for the COVID-19 Relief Benefit.

COVID-19 UIF Process

  • Any UIF-contributing business facing distress on lockdown, and unable to pay salaries due to lockdown, can apply.
  • Companies are encouraged to apply on behalf of their employees using the email address
  • You will receive an automatic reply with all the required documents and process to follow.
  • Completed applications and documents must be submitted to
  • Hotline number: (012) 337 1997.

Who has to apply for the COVID-19 Relief Benefit?

Employers who are unable to pay salaries to their employees during the lockdown period can apply for the Relief Benefit.

How do I apply?

The employer should send an email to

What is the deadline for the submission of applications?

The COVID19ters Benefit is applicable for the lockdown period; no applications will be entertained once the lockdown is lifted.

For more information, visit the official SA Coronavirus portal:

  • The Employment Tax Incentive has been expanded to include all employees earning below R6 500 (per month) with a subsidy of R500 (per month), relieving the burden on businesses as they face a decline in revenue due to the lockdown.
  • Businesses with a turnover of less than R50 million will be allowed to delay their PAYE tax payments over the next four months, and their provisional corporate income tax payments over the next six months, without penalties.
  • The Department of Small Business Development has allocated R500 million to assist small and medium-sized enterprises whose operations are affected by COVID-19.
  • The Industrial Development Corporation has allocated R3 billion in funding for firms that produce essential goods to scale up their operations.
  • The South Africa Future Trust has been established to provide a further R1 billion in zero-interest loan funding to SMEs in distress, available through your bank.
  • All major banks have announced options for payment holidays and debt restructuring for SMEs and individuals who cannot meet their obligations.
  • The Sukuma Relief Programme offers financial assistance and aid SMEs negatively impacted by the coronavirus disease 2019 (COVID-19).

If you cannot pay the full salaries of your employees:

Apply for the Unemployment Insurance Fund’s COVID-19 TERS benefit by sending an email to You will receive an automated reply with instructions on how to proceed. The fund will contribute a portion of the employee’s salary up to a maximum of R17 712 per month for each employee.

If you are in financial distress and require grant or loan funding:

  • You must register on to be eligible for funding from the Debt Relief Finance Scheme. Once you have registered, you can download the application form on or and email it to
  • Apply for relief funding from the South Africa Future Trust directly through your bank. If you have an account with Standard Bank, FNB, Absa or Nedbank, contact your bank to find out how to access this facility. Visit for more information about the scheme.
  • The Sukuma Relief Programme offers distinct and separate financial aid to formal sole proprietors and close corporations, companies and trusts.
  • Contact the bank where you have an existing account to enquire about payment holidays and options for debt restructuring.

If you produce an essential good or service and require funding to scale up your operations:

Apply to the Industrial Development Corporation for working capital, loan or trade finance to support your operations. Email, call 0860 693 888, or visit for more information.

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